Terms of Service
These terms govern your use of reesmen.com and anything you buy from it. Please read them before ordering — placing an order means you accept them.
1. Who you are contracting with
reesmen.com is operated by Reesmen Ltd, a company registered in England & Wales under company number 17263287, with its registered office at Unit A, 13074, 6 Greatorex Street, London E1 5NF, United Kingdom.
You can reach us at [email protected] for anything to do with an order, or [email protected] for formal notices.
2. Who may buy
Our products are sold to adults. You must be 18 or over to place an order on your own account.
If you are 13 to 17, you may order only with the permission and supervision of a parent or guardian, who takes responsibility for the purchase and is treated as the customer under these terms. We do not knowingly supply anyone under 13.
By placing an order you confirm that you meet this requirement. If we have reason to believe you do not, we may ask for proof of age before delivering, decline or cancel the order and refund it in full, and decline to supply you in future. We may do this at any point before delivery.
3. What we sell
We sell digital products — accounts, services, licence keys and downloadable files. Every product page states what is included, how it is delivered, how long delivery takes, and anything you need in order to use it. If a product page does not tell you something you need to know before buying, please ask before you order.
We are a reseller. Products we supply are made by other companies and are subject to those companies’ own terms and licences. We do not control whether a third party changes, suspends or discontinues its product.
4. Placing an order
A product page is an invitation to buy, not an offer. Your order is an offer to buy on these terms, and a contract is formed when we confirm your order by email.
We may decline an order. The most common reasons are that an item is out of stock, a price was displayed incorrectly, we cannot verify your payment, or we believe the order is fraudulent or breaches our acceptable use policy. If we decline your order we will not charge you, and we will refund you in full if we already have.
5. Prices and payment
Prices are shown in US dollars and include any applicable taxes. The price you pay is the price shown when you place your order, even if the price changes afterwards.
If a product is listed at an obviously incorrect price and the error is one you could reasonably have noticed, we may cancel the order and refund you rather than supply at that price.
6. Delivery
Digital products are delivered to the email address on your order. Anything held in stock is delivered instantly — within seconds of payment. Products that need to be prepared by hand state a longer delivery time on the product page.
Check the email address you give us. If you order without an account, that address is the only way we can send your order and the only way you can retrieve it afterwards. We cannot change it once an order is placed.
If something does not arrive, contact us and we will re-send it to the address on the order.
7. Your right to cancel
You normally have 14 days to cancel a purchase made online. For digital content, that right ends once delivery begins — but only if you asked us to deliver immediately and acknowledged that you would lose the right. We ask you to confirm exactly that at checkout, and we record when you did.
This is set out in full, including how to cancel and when we refund, in our Refunds & Cancellation Policy, which forms part of these terms.
8. Your account
You do not need an account to buy. If you create one, keep your password to yourself and tell us immediately if you think somebody else has used it. You are responsible for what happens under your account unless you have told us it has been compromised.
We may suspend or close an account that breaches these terms or our acceptable use policy.
9. Using what you buy
Everything we supply is for your own use. Do not resell, publish or share it. A product that has been shared or published may stop working, and we cannot replace it.
Where we supply an account, you are responsible for securing it. Change the password and the recovery details within 12 hours of delivery — that is what makes the account solely yours. We are responsible for the account being as described when we delivered it. Where it was never secured, we have no way to establish what happened to it afterwards.
If a product does not work, tell us within the warranty period shown on its product page and send us what evidence you have. We replace before we refund — where a replacement is available that is what you receive, and we refund where we cannot replace. Our refunds and cancellation policy sets out what we need and what we do not cover. Nothing there or here affects your statutory rights.
10. Our liability to you
Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Your legal rights as a consumer are not affected by anything here.
Otherwise, we are responsible for loss you suffer that is a foreseeable result of our breaking these terms, and our total liability for an order will not exceed what you paid for it. We are not responsible for the acts of the third parties whose products we resell, beyond supplying you with what you bought.
11. Changes to these terms
We may change these terms. The version that applies to your order is the one published when you placed it, and we keep the date of the last change at the bottom of this page.
12. Complaints
If something has gone wrong, email [email protected] with your order number. We aim to reply within one hour. If we cannot resolve it between us, you may be able to take the matter to an alternative dispute resolution provider or to court.
13. Governing law
These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales. If you live elsewhere in the UK, you may also bring proceedings in your own country’s courts.